The last year saw people connect on a different level. During several lockdowns, we have been invited into each others’ homes and lives. We really meant it when we asked the question: “How are you?”
Leaders across the working world embraced the humanity of the situation and communicated with their people in deeply caring, compassionate and inspirational ways, offering guidance, reassurance and clarity in the most uncertain of times. But how can we make sure that as we emerge from the pandemic we don’t lose that magic?